FREQUENTLY ASKED QUESTIONS

How do I track my order?

At MIZUNO, we’re committed to getting you geared up and ready to crush your fitness goals as quickly as possible. Here’s what you need to know about our shipping time frames:

Standard Orders: All orders placed on our website typically leave our facility within 2-3 business days. You will receive an email with tracking information once your order has shipped.
Custom Orders: Please note that custom order times vary. If you’re eager to know the current time frame for your custom order, our friendly customer service team is just a phone call away .

How do I make a return?

To return a product, you must first obtain a Return Authorization (RA). This is required for all returns and can be requested online or by calling Order Support at (800) 966-1211. Once your request is processed, you will receive an RA #. Please note, returns can only be requested within 30 days of the shipment date.

Your return must be sent back to the merchant shipper to qualify for a full product credit. Returned items must be received within two (2) weeks of receiving your RA. Make sure the product is in its original packaging and in new, unused condition. If the returned product is not in acceptable condition, it will be rejected and sent back to you.

Additionally, please be aware that we do not offer free returns!

Key Return Guidelines:
Request an RA: Online or by calling Order Support at (800) 966-1211.
Return within 30 days of shipment date.
Shipping costs are non-refundable.
Return items within 2 weeks of receiving the RA.
Product condition: Must be in original packaging and new condition.
If you need help or assistance with the return process, please contact Order Support at (800) 966-1211.

Where is my refund?

At Mizuno, we understand that sometimes things don’t go as planned. Whether the size isn’t quite right or the color doesn’t match your gear, we’re here to make the return process as seamless and stress-free as possible for our valued customers.

Once we receive your returned item(s) at our facility, our team will meticulously evaluate it to ensure it meets our return standards. Please allow 3-5 days for this process. We’ll then issue a refund to your credit card or provide a gift card, whichever you prefer. It may take an additional 3-5 days for the funds to reflect in your account.

We value your time and appreciate your patience. Our goal is to make every interaction with us as smooth as your favorite route. If you have any questions or concerns, feel free to reach out. We’re here to help.

Remember, at Mizuno, we’re dedicated to helping you perform at your best. Whether you’re returning an item or gearing up for your next challenge, we’ve got your back.

What shipping options are available?

At Mizuno, we understand that getting your gear quickly and efficiently is crucial to staying on top of your fitness game. That’s why we’re committed to providing fast, reliable shipping options that meet your active lifestyle.

Shipping Options
Ground Shipping: Get your gear delivered right to your doorstep within 1-5 business days, with 90% of packages arriving in 3 days or less. Plus, enjoy free shipping on orders over $75. ($10 for orders under $75)

Expedited Shipping: Need your gear ASAP? Expedited shipping typically arrives in 1-3 business days. ($30 regardless of cart total)

Shipping Areas
Mizuno USA ships to the entire continental US, excluding Alaska and Hawaii.

Order Processing Time
Please allow our team 2-3 business days to pack and process your order. This timeframe is not included in the shipping estimates above.

Stay focused on your fitness goals, and let us handle the rest. With Mizuno’s streamlined shipping services, you can get back to what matters most – pushing yourself to new heights.

What is Mizuno’s warranty policy?

As a fitness enthusiast, you invest time, effort, and money into your gear. At Mizuno, we want to ensure that you get the most out of your purchase. That’s why we offer a warranty on our products. In this article, we’ll break down the details of our warranty policy, so you can have peace of mind and focus on your fitness journey.

What’s Covered?

Our warranty covers defects in materials and workmanship for a specified period. This means that if your product is faulty or doesn’t perform as expected, we’ll repair or replace it for you.

Important Conditions

To be eligible for our warranty, you must be the original purchaser of the product. This means that you must have bought the product in new condition, directly from an authorized Mizuno USA dealer or our official website. If you’re not the first owner, the warranty won’t be applicable.

What You Need to Know

Here are some key points to keep in mind:

All products must be purchased in new condition.

You must be the first owner/purchaser of the product.

The warranty only covers defects in materials and workmanship.

Invest in Your Fitness Journey with Confidence

At Mizuno, we’re committed to helping you achieve your fitness goals. With our warranty policy, you can trust that you’re investing in high-quality products that will support you every step of the way. Whether you’re running in our MIZUNO WAVE® shoes or training with our MIZUNO ENERZY NXT gear, we’ve got you covered.

Get the Most Out of Your Mizuno Products

By understanding our warranty policy, you can enjoy your Mizuno products with confidence. If you have any questions or concerns, feel free to reach out to our customer support team. We’re always here to help.

Stay fit, stay informed, and keep pushing yourself to new heights with Mizuno!